Reputation Management
The system of requesting, monitoring, and responding to online reviews across platforms.

Reputation management is the active process of requesting reviews from customers after a job, monitoring reviews across Google and other platforms, and responding to both positive and negative feedback professionally. For trade businesses, a steady flow of recent Google reviews is one of the strongest factors in local search ranking and in a homeowner's decision to call. Our reputation management systems automate the review request after a completed job, monitor incoming reviews, and flag negative feedback for a timely response, all without the owner having to remember to ask.
This is part of our Review Management.
See how we put this into practice for your trade business.
Related terms
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