Terms of Service

1. About North & Nova Co.

North & Nova Co. provides “Smart Website” and digital services primarily for local service businesses. Our services may include:

• Website and landing page design, development, and hosting
• Smart Website automation, including contact forms, chat widgets, and booking flows
• Lead capture, CRM configuration, and basic follow-up workflows
• Review and reputation management automations
• Email and SMS notifications, reminders, and related communications
• Additional digital marketing and consulting services as agreed in writing

Specific features, deliverables, timelines, and responsibilities for a project may be further defined in a separate proposal, order form, or scope of work between you and North & Nova Co.

2. Eligibility & Acceptable Use

You may use our website and services only if you:

• Are at least 18 years old (or the age of majority in your jurisdiction); and
• Have the authority to enter into a binding agreement on behalf of yourself or your business.

You agree not to use our services for any illegal, abusive, or unauthorized purpose, including but not limited to:

• Sending spam or unsolicited messages in violation of applicable laws (e.g., TCPA, CAN-SPAM);
• Collecting or processing personal data without proper consent;
• Uploading or transmitting viruses, malicious code, or any content that may harm systems or data;
• Infringing on the intellectual property or privacy rights of others.

3. SMS, Email, and Messaging Terms

As part of our services, we may enable or send text messages (SMS/MMS), emails, and other electronic communications on behalf of you or your business to your customers, and/or directly between North & Nova Co. and you as our client.

3.1 Client Communications from North & Nova Co.

By providing your mobile number, email address, or other contact information to North & Nova Co., you consent to receive communications from us, which may include:

• Account-related messages and service notifications
• Onboarding instructions and project updates
• Appointment confirmations and reminders
• Customer support and billing messages
• Occasional service announcements, feature updates, or offers

Message and data rates may apply. Message frequency will vary depending on your interaction with our services.

3.2 Opt-In for Your Business Customers

When you use our platform to send SMS or email messages to your own customers, you are responsible for:

• Obtaining valid consent from each recipient before sending messages;
• Clearly disclosing the nature and frequency of messages;
• Complying with all applicable laws and carrier rules (including opt-in, opt-out, and record-keeping);
• Maintaining your own Terms, Privacy Policy, and consent language where required.

You may not use our services to send unsolicited marketing messages, phishing content, or any content that violates applicable law or carrier policies.

3.3 Opt-Out & HELP Instructions

For messages sent by North & Nova Co. directly to you:

• You may opt out of SMS at any time by replying STOP to any message we send.
• You may request help for SMS-related issues by replying HELP.
• You may also request changes or removal by emailing us at [email protected].

For messages sent through your own North & Nova–powered system to your customers, opt-out language such as “Reply STOP to unsubscribe, HELP for help” must be included as required by carriers and regulators. You are responsible for configuring and honoring such opt-outs within your account.

3.4 No Guarantee of Delivery

We use third-party carriers and providers to route SMS, MMS, and email messages. We do not control and are not responsible for:

• Carrier filtering, delays, blocking, or failures;
• Recipient inbox settings or spam filters;
• Incorrect or outdated contact information provided by you or your customers.

While we design our systems to maximize deliverability, we cannot guarantee that any particular message will be delivered or received.

4. Payments, Subscriptions, and Cancellations

Pricing, setup fees, and recurring subscription amounts for North & Nova Co. services are specified in the current pricing page, proposal, or invoice provided to you.

Unless otherwise stated:

• Setup fees are typically one-time and non-refundable once initial work has begun;
• Monthly subscriptions are billed in advance and renew automatically until canceled;
• You authorize us and our processors (such as Stripe) to charge the payment method on file.

You may cancel future renewals by contacting us in writing or through the designated cancellation process. Cancellation will not retroactively refund previously processed charges unless explicitly agreed by us in writing.

5. Intellectual Property

The North & Nova Co. website, branding, templates, designs, automations, workflows, and related content are owned or licensed by North & Nova Co. and protected by applicable intellectual property laws.

Unless expressly permitted by us in writing, you may not:

• Copy, resell, or redistribute our templates or proprietary systems as your own;
• Reverse-engineer or attempt to extract source code from our platform or third-party tools we configure;
• Use our name, logo, or trademarks in a way that suggests partnership or endorsement without consent.

Content, logos, images, and data that you provide remain your property. You grant North & Nova Co. a limited, non-exclusive license to use such content solely to deliver the services you have requested.

6. Disclaimers & Limitation of Liability

6.1 No Guaranteed Results

We aim to help you improve your digital presence, lead capture, and automation, but we do not guarantee any specific results, revenue, or number of leads. Performance depends on many factors outside our control, including your market, pricing, reputation, responsiveness, and competition.

6.2 “As-Is” Services

Our website and services are provided on an “AS IS” and “AS AVAILABLE” basis. To the fullest extent permitted by law, North & Nova Co. disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

6.3 Limitation of Liability

To the maximum extent permitted by law, North & Nova Co., its owners, employees, and contractors shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including lost profits or lost data, arising out of or relating to your use of our website or services.

In no event shall our total liability for any claim relating to the services exceed the amount you paid to North & Nova Co. for the service at issue in the three (3) months immediately preceding the event giving rise to the claim.

6.4 Third-Party Services

We may integrate or configure third-party platforms (such as GoHighLevel, Twilio, Stripe, Google, or others) as part of your service. We do not control and are not responsible for outages, data loss, or behavior of these third-party providers. Your use of such services is subject to their own terms and policies.

7. Indemnification

You agree to indemnify, defend, and hold harmless North & Nova Co. from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:

• Your use or misuse of our services;
• Your violation of these Terms or any applicable law;
• Your violation of any rights of another person or entity;
• Any content or data you provide or send through our systems (including SMS and email campaigns).

8. Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the “Last updated” date at the top of this page. Changes take effect when posted. Your continued use of our website or services after changes are posted means you accept the updated Terms.

9. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of New York, USA, without regard to its conflict-of-law principles.

10. Contact Information

If you have questions about these Terms or our services, you can contact us at:

North & Nova Co.
Email: [email protected]
Phone: 704-682-8276
Website: https://northandnovaco.com
Location: Bergen, NY, USA