Terms of Service

These terms apply when you use this website and when you buy services from North & Nova Co. If we sign a separate written agreement with you, that agreement wins wherever it says something different.

1. Who these terms are with

These terms are between you and North & Nova Co. ([[ LEGAL ENTITY NAME ]]), of [[ CITY, STATE ]]. In this document, "we" and "us" mean North & Nova Co., and "you" means the person or business using the site or buying services.

2. Using this website

You can use this site to learn about what we do and to get in touch. You agree not to use it to break the law, to interfere with how it runs, or to scrape it at a scale that affects other people.

The content on this site is ours and is protected by copyright. You are welcome to quote or link to it with attribution. You may not republish it as your own.

3. What we provide

We build and run marketing and operations systems for businesses. Depending on what you buy, that can include a website, search and profile work, review generation, missed-call response, follow-up by text and email, booking, customer tracking, invoicing support, and reporting.

The exact scope for your engagement is what is written in your proposal or agreement. Anything not written there is out of scope until we agree it in writing and, if it changes the price, quote it first.

Setup and build work

Setup and install is quoted separately from the monthly fee and is due before the build starts. What it costs depends on how much has to be untangled first, and you see the number before anything begins.

How we work

• One point of contact. You get the person who built your system, on a direct number.
• Nothing goes live without your approval. Not in your accounts, not on your site, not to your customers.
• Every automation is documented. What starts it, what it does, how it fails, and where to look when it breaks.

4. Term and cancellation

Monthly services run on a three month initial term, and then continue month to month until either of us cancels.

To cancel after the initial term, give us [[ NOTICE PERIOD, for example: 30 days ]] written notice by email. We will keep your systems running through the end of the paid period.

We can cancel with the same notice. If we do, we will tell you why and help you move on cleanly.

Either of us can end the agreement immediately if the other seriously breaches it and does not fix it within [[ CURE PERIOD, for example: 14 days ]] of being told.

What happens when it ends

• Your domain stays registered in your name. It was never in ours.
• Your contacts, call history, notes and customer list are exportable in a usable format, on request.
• Content and photos created for you are yours and leave with you.
• Anything unpaid at that point is still due.

5. Fees and payment

Monthly fees are billed in advance. Setup fees are due before the build starts.

• Invoices are due [[ PAYMENT TERMS, for example: on receipt / net 15 ]].
• Late payments may incur [[ LATE FEE TERMS, or write "no late fee" if you do not charge one ]].
• If an invoice is more than [[ SUSPENSION PERIOD, for example: 30 days ]] overdue, we may pause work until it is settled. We will tell you before we do.
• Fees do not include third-party costs you pay directly, such as ad spend, domain registration or premium software.

Refunds

[[ REFUND POSITION. A common and defensible version: "Setup fees are non-refundable once work has started, because the hours are already spent. If we have taken a setup fee and not yet begun, we will refund it in full. Monthly fees already paid are not refunded mid-month, but you will not be billed again after you cancel." Replace this bracket with the version you actually want to stand behind. ]]

Price changes

We will give you at least [[ PRICE CHANGE NOTICE, for example: 30 days ]] written notice before changing your monthly fee. If you do not want to continue at the new price, you can cancel before it takes effect.

6. What we each have to do

Ours

• Deliver the work in the agreed scope with reasonable skill and care.
• Get your approval before anything goes live in your accounts or to your customers.
• Keep your information confidential and handle it as described in our Privacy Policy.
• Tell you promptly when something breaks.

Yours

• Give us the access, information and approvals we need, in reasonable time. Work stalls without them and timelines move.
• Make sure anything you give us to publish is accurate, yours to use, and not misleading.
• Keep your own accounts secure and pay any third-party costs you owe directly.
• Comply with the law that applies to your business, including advertising, licensing and messaging rules for your industry.

7. Who owns what

Yours: your domain, your brand, your content, your photos, your customer data, and the deliverables we create specifically for you once they are paid for.

Ours: our own methods, templates, internal documentation and know-how, including anything we developed before working with you or reuse across clients. You get a licence to use what we build for you. You do not get ownership of the underlying method.

We may describe the work at a general level in our own marketing. We will not name you or publish your numbers without your written permission.

8. Third-party platforms

Our services run on third-party platforms and depend on them. Those platforms set their own terms, change their features, and occasionally go down. We are not responsible for their outages, pricing changes or policy changes, and we cannot guarantee any specific feature will exist forever.

Where a platform account is in your name, you keep it. Where credentials live in your accounts, they stay there.

9. What we do not promise

This section matters, so it is written plainly rather than buried.

• We do not promise rankings. Not a position, not a page, not a date. Search takes months and nobody controls the algorithm.
• We do not promise a number of leads, calls or sales. Too much of that depends on your market, your pricing, your capacity and how fast you answer.
• We do not promise revenue. Any figures we show you from other clients are what happened for them, in their market, in a stated window. They are not a forecast for you.

What we do commit to is doing the work in scope, on time, and telling you the truth about what is and is not working.

10. Liability

Nothing here limits liability for anything that cannot be limited by law, including fraud.

Beyond that, and to the extent the law allows: neither of us is liable to the other for indirect or consequential losses, including lost profits, lost business or lost data. Our total liability for any claim connected to the services is limited to [[ LIABILITY CAP, for example: the fees you paid us in the three months before the claim ]].

The services are provided as they are. We disclaim implied warranties to the extent the law allows.

11. Messaging and review compliance

Two things we will not build, whoever asks:

• Review gating. Routing unhappy customers away from a public review link violates platform policy and carries regulatory exposure. Every customer gets the same request. If a job went badly you hear about it through a separate internal alert, which never decides who gets asked.
• Messaging without consent. Text and email programmes we build only contact people who have opted in, with a working opt-out on every message.

If you ask us to do either, we will decline and explain why. Continuing to insist is grounds for us to end the engagement.

12. Governing law and changes

These terms are governed by the laws of the State of New York, without regard to conflict of law rules. Any dispute will be brought in the state or federal courts located in [[ COUNTY, for example: Monroe County ]], New York, and we both agree to that jurisdiction.

Before either of us files anything, we agree to spend [[ DISPUTE PERIOD, for example: 30 days ]] genuinely trying to sort it out directly.

We may update these terms. If we do, we will change the date at the top and, for anything significant, tell current clients directly. Continuing to use the services after a change means you accept it.

If any part of these terms is unenforceable, the rest still applies.

Questions

Anything here you want explained, ask:
[email protected] · 585-299-5148