Privacy Policy

1. Information We Collect

When you contact us, book a review call, or submit a form, we collect your name, email address, phone number, company name, industry, and any notes you provide. We also collect technical information such as your browser, device type, and the pages you visit.

2. How We Use Your Information

We use your information to respond to inquiries, schedule and conduct review calls, provide our services, send follow-up communications, and improve our website and offerings. We do not sell your personal information to third parties.

3. SMS Text Messaging & Consent (A2P 10DLC)

If you provide your mobile phone number and check the SMS opt-in box on our forms, you agree to receive automated and non-automated text (SMS) messages from North Innova Systems Co. related to appointment confirmations, reminders, follow-ups, and service updates. Message frequency varies based on your interactions with us. Standard message and data rates may apply.

Opt-out: You may cancel SMS messages at any time by replying STOP to any message you receive from us. After opting out, you may receive a one-time confirmation message. To re-subscribe, reply START or submit a new request with your mobile number.

Help: For support, reply HELP to any message or call us at 585-299-5148. Carriers are not liable for delayed or undelivered messages.

SMS consent is not a condition of purchasing any property, goods, or services. You may provide your phone number for a call-back without opting into text messaging. The SMS opt-in checkbox is always optional and is never pre-checked.

Data sharing: Your mobile number and SMS opt-in consent are not shared with third parties or affiliates for marketing purposes. Mobile opt-in data is used solely by North & Nova Co. to deliver the messages you have requested and is retained only for as long as needed to provide those services and maintain proof of consent for carrier compliance (A2P 10DLC). We do not sell, rent, or lease your mobile number to any third party.

Carriers & liability: Participating wireless carriers are not liable for delayed or undelivered messages. Message delivery depends on your carrier, signal, and device. Standard message and data rates may apply according to your wireless plan.

4. Cookies & Tracking

Our website may use cookies and similar tracking technologies to understand how visitors use the site and to improve performance. You can disable cookies in your browser settings.

5. Data Retention

We retain your information for as long as necessary to provide our services and to comply with legal obligations. You may request deletion of your data at any time by contacting us at info@northandnovaco.com.

6. Your Rights

You have the right to access, correct, or delete your personal information. To exercise these rights, email us at info@northandnovaco.com or call 585-299-5148.

7. Contact

Questions about this policy? Email info@northandnovaco.com or call 585-299-5148. North & Nova Co., Rochester, New York.