Does the booking system route emergency requests differently?

Yes. For emergency trades like HVAC, plumbing, and electrical, the booking system routes urgent requests with priority rules so an emergency inquiry triggers an immediate alert to your on-call technician.

Non-emergency bookings flow into the standard calendar, so you separate the 2 a.m. no-heat call from the routine maintenance request automatically. The emergency caller gets an instant acknowledgment and a real person gets paged, while the routine caller gets a booking slot for next week.

You set the rules. If 'no heat' means page the on-call tech at any hour, that's what happens. The system doesn't treat a burst pipe the same as a tune-up, and neither should your calendar. Emergencies get urgency, routine work gets a slot, and nothing falls through the cracks because the routing is automatic.