Can an AI receptionist handle emergency calls?
Yes. Our AI receptionist recognizes urgent keywords like 'no heat' or 'burst pipe' and escalates immediately to your on-call technician via SMS alert.
Yes. North & Nova's AI receptionist includes emergency routing rules that recognize urgent keywords like 'no heat,' 'burst pipe,' or 'leak,' and escalate those calls immediately to your on-call technician via SMS alert.
Non-emergency inquiries flow into the standard booking calendar, so the system separates a 2 a.m. no-heat call from a routine maintenance request automatically. The emergency caller gets an immediate acknowledgment and a real person gets paged, while the routine caller gets a booking slot for next week.
You set the keywords and the escalation rules. If 'no heat' means page the on-call tech at any hour, that's what happens. If 'routine maintenance' means book into the regular calendar, that's what happens. The AI follows your rules, so emergencies get the urgency they deserve and everything else gets handled in the normal flow.
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